Política de Devolução e Garantia
Orientações claras para devoluções fora da garantia, reivindicações de garantia e solicitações de RMA. Entre em contato com nossa equipe e obtenha as instruções de devolução antes de enviar qualquer produto de volta.
Ver processo de devoluçãoNon-warranty returns.
Products may be considered for return subject to the applicable return conditions. Contact our team before arranging return shipment.
Original Condition
Returned products should remain in the original unopened and unmarked carton and in a condition suitable for resale.
Prior Approval
Contact Yingzhou and obtain RMA or return instructions before shipping any product back.
Return Shipping
Return freight is prepaid by the customer unless otherwise agreed in writing.
Inspection
Returned products are subject to inspection after receipt before any applicable credit is processed.
Restocking Charge
Valid non-warranty returns are subject to a minimum 20% restocking charge.
Original Shipping
Original shipping, freight and related delivery charges are not refundable.
Products with opened seals, labels or markings added to the carton, or other conditions affecting resale, may not qualify for return credit.
Warranty return process.
For a warranty claim, contact Yingzhou first and provide the relevant product, order and failure information so the request can be reviewed and return instructions can be provided.
Contact Yingzhou
Tell us the product and the issue you are experiencing.
Provide Information
Provide product identification, order information and failure details.
Receive Instructions
Our team reviews the request and provides the applicable RMA or return instructions.
Return for Evaluation
Ship the product according to the provided instructions for further evaluation.
What to provide for a warranty request.
Providing complete information helps our team identify the order and review the reported product issue.
Products outside the applicable warranty.
If a product is determined to be outside the applicable warranty, available service, repair or other options can be discussed before further action is taken. Availability depends on the product and circumstances.
Please contact us before shipping anything back.
Do not send a return without prior approval. Provide your order and product information so our team can review the request and provide the applicable return instructions.